As part of its strategy to honor to the continuous efforts and achievements of its staff Kuwait, 19 April 2023: In a continuation of Burgan Bank’s policy of honoring its employees and in an effort to recognize their achievements in 2022, Burgan Bank celebrated a group of its most exceptional staff for their outstanding efforts throughout the year. This step comes in line with Burgan’s core philosophy of investing in its human capital and its recognition of its team members being the main drivers of the Bank’s success.
To honor the employees, Burgan Bank organized a special ceremony at its heaquarters, which was attended by Mr. Naser Al Qaisi, Chief Retail Banking Officer at Burgan Bank, Mr. Hussain Ali, Head of Business Excellence - Center of Excellence at Burgan Bank, and numerous other members of the Bank’s leadership team. Valuable awards and medals of appreciation were presented to 102 employees from across various departments, including customer service personnel working in the Call Center, Direct Sales, and Personal Banking Branches.
Out of the 102 employees, nine stood out and were celebrated as the most distinguished customer service performers at the bank level for the year 2022: Mr. Altaf Al Qallaf was honored for being the Top Customer Service Officer, Ms. Ayat Ahmad Al Amir as Top Teller, Ms. Taiba Adel Abdullah as Top Customer Relationship Officer, Ms. Sawsan Saad was Top Premier Customer Service Executive, Ms. Fatemah Mohammad Asadullah as Top Branch Manager, Mr. Ebraheem Abbas Salem as Top Contact Center Agent, Mr. Faisal Taleb as Top Contact Center Team Leader, Mr. Ali Faour as Top Direct Sales Agent, and the Top Direct Sales Team Leader was Ms. May Al Sabti.
Commenting on this significant occasion, Chief Retail Banking Officer Mr. Naser Al Qaisi, said: “Today we salute and thank all our employees who work hard every day to live up to Burgan Bank’s standards of excellence and deliver a next level banking experience. Our employees are the main driver of our vision - and they are the ones who ensure that we are capable of catering to our customers’ varying and ever-changing needs.”
He added: “Burgan Bank believes in the commitment and dedication of all its employees to our core principles of quality, agility, innovation, and excellence. Every member of our team is driven and motivated by the ultimate satisfaction in delivering the customer service up to its highest standard, where that is continuously reflected positively on our overall performance across the board, amidst the growing competition among banking sectors.” Mr. Hussain Ali, Head of Business Excellence - Center of Excellence at Burgan Bank, expressed highly his contentment towards the employees efforts to excel in the customer service, saying: “This achievement could not have been accomplished if it wasn’t for the efforts and collaboration of our dedicated trusted employees along that of the Customer Experience Management Team.” He also stressed the importance of continuing to improve customer service and the importance of devoting all our resources to maintain excellence in customer service. Mr. Hussain added: “I call on everyone to continue excelling as one team to maintaining our customers’ trust.”
It is worth noting that Burgan Bank continues its commitment to enhance the capabilities of its talents by creating a healthy, collaborative, and development-focused work environment. The Bank has also established a dedicated periodic evaluation system to identify and recognize distinguished employees within the Bank’s various departments, through a set of performance indicators, including organized exam tackling the quality and the level of individual performance, commitment to service and quality level, leadership competencies, creativity, and teamwork.
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