Burgan Bank ISO/IEC 20000-1:2018 Certification Renewed

Confirming the Bank’s unwavering commitment to maintaining the highest standards for ITSM in line with its robust digital transformation strategy 

Kuwait, 14 August 2025 
In a testament to the success of the Bank’s ongoing digital transformation, Burgan Bank announced the successful renewal of its International Organization for Standardization and International Electrotechnical Commission ISO/IEC 20000-1:2018 certification, reaffirming the strength of its digital infrastructure and its alignment with global best practices for information technology system management. The recertification followed a rigorous external audit, which validated the efficiency, scalability, and continuous improvement of Burgan Bank’s IT operations, underscoring its commitment to delivering a consistently high-quality digital banking experience.
Commenting on the achievement, Mr. Barrak AlMattar, General Manager- Information Technology at Burgan Bank said: “One of our main strategic goals is to lead with innovation and deliver an outstanding banking experience that is seamless, secure, and responsive to our customers’ evolving needs. This requires that we remain agile and dynamic, constantly upgrading our IT capabilities to deliver a world-class experience. The renewal of our ISO/IEC 20000-1:2018 certification is a clear indicator of the operational excellence we’ve built into our digital infrastructure — one that supports both customer satisfaction and long-term business growth.
He added: “Inline with the bank slogan ‘Driven by You’, every system upgrade and service enhancement is designed with our customers at the center - to safeguard their data, earn their trust, and empower their ambitions.”
The ISO/IEC 20000-1:2018 certification adds to Burgan Bank’s growing list of global certifications, including ISO/IEC 27001: 2022 Information Security Management Systems certificate (ISMS), ISO /IEC 27701:2019 Privacy Information Management Systems (PIMS), ISO 22301:2019 Business Continuity Management (BCMS) and ISO 9001:2015 Quality Management System (QMS). Burgan Bank remains one of the few financial institutions in Kuwait and the GCC to maintain these certifications for five consecutive cycles — a testament to its disciplined governance and operational rigor. Moreover, the Bank achieved the LEED v4.1 O+M: EB Gold Certification in recognition for the green building design and architecture standards applied at its Head Office in Kuwait City, further attesting to its compliance with the highest environmental, social, and governance (ESG) standards.