Kuwait, 22 November 2023: As part of its continuous efforts to enhance its customers’ banking experience using easier and more convenient features, Kuwait International Bank (KIB) announced the reopening of its head office branch with a new look, coupled with a modern and innovative design. This step falls in line with the Bank’s efforts aimed at keeping pace with the rapidly evolving financial services sector and reflects its commitment to the digital transformation strategy while preserving the authentic Kuwaiti identity and traditional heritage.

Commenting on the occasion, Faisal Al-Shuwaired, Assistant General Manager of the Retail Banking Department, said: “This advanced step falls within the framework of the comprehensive strategy that KIB is systematically and carefully implementing, aiming to enhance all aspects related to the way it delivers its banking services and products, in line with its prestigious position in the local financial sector. Based on an innovative design concept, we are focused on smoothly transitioning to change the conventional image of banking services for customers, based on our ‘Bank for Life’ slogan.” 
Al-Shuwaired added: “After its renovation, the Bank’s head office branch has now become more advanced and innovative, providing an interactive environment for our customers. It has been equipped with the latest innovations and modern financial technology, along with completely new designs to ensure that customers enjoy comfort and convenience when conducting banking transactions and benefiting from all the services, products, and offers that meet their needs and suit their modern lifestyle.”

Steering away from a typical corporate and banking setting, the comprehensive renovation process began with a contemporary architectural concept of creating social interior spaces in a shared and open environment. Modern financial technology was integrated into the interior design of the branch, incorporating elements of traditional architecture and Kuwaiti culture, to ensure the provision of a digital banking experience in a comfortable environment. This is achieved through the implementation of a square plan inspired by the design of the “Al Liwan” halls found in traditional Kuwaiti houses.

With a strong focus on integrating both aesthetic and functional elements efficiently in the design, the branch has been equipped with numerous services dedicated to enhancing the customer experience from a technical perspective. This starts with the unique and inviting waiting area, which features a central tree symbolizing growth and prosperity and includes a self-service coffee station. In addition to the waiting area, the most advanceddigital banking devices and interactive screens are made available throughout the branch to cater to the customers’ needs and requirements in an innovative manner.

Concluding his remarks, Al-Shuwaired pointed out that the branch now offers a new concept focused on direct communication and interactive services to better serve customers of determination. The Bank aims to provide facilities that will enhance their banking experience and facilitate their access to all services and products, in addition to ensuring that they enjoy all the benefits that meet their needs efficiently and smoothly.

It is worth noting that KIB continues to implement its strategic plans aimed at keeping pace with all digital advancements, to continuously enhance its customers’ experience through unique benefits that meet their aspirations and reflect its advanced position among local banking institutions.