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Kuwait- 20 June 2020: Burgan Bank announces the launch of its new appointment booking service to benefit its retail banking customers. Accessible through Burgan Bank’s official website, online portal and mobile banking application, the service will now save time as well as provide added convenience by avoiding branch visits to make appointments and ensuring customers have a flexible schedule.
Customers can select a branch and appointment time of their choice. With the real-time online booking service, customers are allowed to book face-to-face appointments and visit the branch at the appointed time. Appointments can be booked for the same day and up to five days in advance. Additionally, the appointment booking service will be further enhanced with new features in the coming months.
Mr. Naser Al-Qaisi - Burgan Bank’s Chief Retail Banking Officer said, “The new online appointment booking service will give our customers convenient access to our branches, particularly in these times as maintaining social distancing is vital. Through our customer-centric business model, we have adopted technology that will improve our banking processes while addressing our customers varying needs. We have brought to life our multi-channel offerings of which online appointment bookings are just one of the many tools developed to strengthen our services.”
Mr. Al-Qaisi added, “At Burgan Bank, we are placing a high priority on focusing on progression, technology, and safety. By transforming our retail services in unprecedented times, we aim to accommodate our customers with guaranteed security and deliver an optimal customer experience.”
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